Export compliance

Licensed software is a controlled good. Supplying it across a border is subject to export controls and trade sanctions, and breaking those is a criminal matter rather than a commercial one — for us as the exporter and, in some cases, for you as the recipient.

This page exists so nothing here is a surprise. It is a summary of how we operate, not legal advice on your own obligations.

Destinations we cannot supply

We do not supply, physically or electronically, to Belarus, Cuba, Iran, North Korea, Russia, Syria. An order to one of these is refused at checkout rather than accepted and quietly cancelled later.

A licence key is an export even though it travels by email. It is not exempt because nothing physical crosses a border, and it is not exempt because it was delivered in seconds.

What you confirm when you order

• You are not, and are not acting for, a person or entity on a restricted-party or sanctions list.
• The goods are not destined for a prohibited end use — nuclear, missile, or chemical and biological weapons applications among them.
• You will not re-export or transfer the goods in breach of any applicable control.
• The delivery address you give is the real destination, not a forwarding point concealing one.

Placing an order is your confirmation of all four. If any of them is not true, do not order.

Screening

We screen orders against the sanctions and restricted-party lists that apply to us as an Indian exporter, and against those of the destination country. Where an order is held for screening we tell you, and where it is refused we refund in full. We do not charge for a refused order and we do not keep a deposit.

Invoicing

Every invoice states the true product, the real price paid and the actual buyer. Customers occasionally ask us to describe a licence as something else, split an invoice to stay under a threshold, or bill a different entity from the one receiving the keys. The answer is always no — that is invoice fraud, and it exposes the buyer far more than it exposes us.

Where the supply comes from

Licences are supplied from India, which determines the export regime that applies to the sale. An electronic delivery is still an export: nothing crosses a border physically, and the controls apply exactly the same.

Questions

If you are unsure whether your organisation can lawfully receive a particular product, or whether an end use falls inside a control, ask us before ordering. We would far rather answer a question than unwind an order.